The Digital Guest Journey
Seven steps, from inquiry to review.
What your guests experience at each step, and what your team gets behind the scenes.
Step 1 of 7
Inquiry and offer
A website inquiry becomes a personal offer.
For your guests
Receive a branded, interactive offer for their website inquiry, in their own language.
For your team
Structured inquiries, offers with live availability, and a clear view of who opened and accepted.
Step 2 of 7
Booking and payment
Guests confirm and pay in a few taps.
For your guests
Confirm and pay with a secure link, with discount codes applied.
For your team
Deposits on your rules, posted straight to the PMS folio.
Step 3 of 7
Before arrival
The right message at the right moment.
For your guests
- Get the right email before arrival and check in online days in advance.
- Book services that need preparing, like an airport transfer, in Your Stay.
For your team
Emails go out automatically, in every language, on your schedule.
Step 4 of 7
Check-in
On their phone or at a kiosk in your lobby.
For your guests
Scan the passport and sign on screen, on their phone or at the kiosk.
For your team
Complete, correct guest data, synced to your PMS.
Step 5 of 7
During the stay
The hotel in their pocket.
For your guests
See facilities, events and local tips, book services and chat with reception.
For your team
Promote top picks and answer guests by chat, with an AI assistant for common questions.
Step 6 of 7
Check-out
No queue on the way to the airport.
For your guests
Review charges, split personal and company costs, add a tip.
For your team
Balances paid with the saved card and posted to the folio.
Step 7 of 7
Feedback and after the stay
The stay ends; the relationship doesn’t.
For your guests
Rate the stay, and happy guests share it on Google.
For your team
Ratings after every stay and a post-stay email on schedule.
Use the whole journey, or one part of it.
Each step is powered by a product that also works on its own.