Solution
Happier guests during the stay.
Give every guest a digital concierge on their phone: hotel guide, services, events and local tips, and a chat with reception for everything else.
The challenge
Guests call reception for the Wi-Fi code and opening hours, and never hear about half of what the hotel offers.
Same questions, all day
Wi-Fi, breakfast hours, check-out time: the desk answers them again and again.
Hidden offers
The spa, events and services stay unknown if nobody mentions them.
Hard to reach
Guests don’t want to walk to reception or wait on the phone for a small request.
How Gustaffo solves it
The hotel in their pocket
Guests open Your Stay with their booking code or right after check-in and see their stay at a glance: room and dates, top picks, events, facilities with opening hours, and tips for the area.
- Stay overview with room and dates
- Facilities with opening hours
- Events and local tips
Services in a few taps
Spa treatments, room service, extra cleaning or a romantic package: guests browse your services by category and reserve them themselves.
- Wellness, food and drink, convenience and extras
- Prices and hours for every service
- Reserved straight from the phone
Reception, one message away
An AI assistant answers common questions right away and hands over to your team whenever a guest wants to talk to a person. Guests can send photos and documents.
- AI assistant for common questions
- Handover to the reception team
- Photos and documents in the chat
See it with your own hotel in mind.
Book a 20-minute demo. We walk you through the parts that matter most to you and show how they connect to your systems.